Shipping & Returns

Shipping Charges within New Zealand

  • Domestic postage – free for all orders over $80
  • Domestic postage (Standard) - $5 for orders under $80
  • Domestic Postage (Rural) - $7.50 for order under $80
  • Courier (Signature Required) – additional $5
  • International Shipping (Australia) - $20
  • International Shipping (Rest) – please contact HairOn Shop for a quote



We aim to dispatch your order the same day, if placed before 12pm. Otherwise it will be sent the following day. Standard delivery timeframe is 1-3 days from dispatch, or 1-2 if choosing Courier. Note that HairOn Shop will only be liable for missing deliveries where Courier (Signature Required) has been used as the delivery option.

Orders placed on Friday will be dispatched on Monday, there are no Saturday deliveries. In addition, please allow extended delivery timeframes over Public Holidays.



Click-&-Collect is available from our Queenstown Salons. At Check-Out select “Pick Up In Salon”, and we will be in contact once your order is ready for collection to confirm collection at your choice of salon. A list of salon locations can be found here.

Orders placed prior to 2pm will be available to collect the following business day. Orders places after 2pm will be available in two days from date of order.


Product Return Guarantee

We offer a 30 day no fault returns policy – no questions asked. Just make sure the product is unopened and in the same condition in which you receive it. Email us at with the details of the return and we will be in contact within 48 hours to arrange your return and refund.

If 30 days has gone by since your purchase with us, unfortunately we are not able to offer you a refund or exchange.